Episode 39

Unconditional Gifts: The Key to Influence - Part 2

Join us for an eye-opening episode of Connect & Convert, where hosts Dennis Collins and Leah Bumphrey reveal the secret to boosting your sales influence through the power of unconditional gifts. Discover how mastering the law of reciprocity and giving meaningful, personal gifts can transform your business relationships and convert prospects into loyal customers.

Key Takeaways:

  • Understand the three essential elements of an effective gift: meaningful, unexpected, and personal
  • Learn how to apply the law of reciprocity correctly, without any strings attached
  • Explore practical examples of unconditional gifts that don't require a significant financial investment
  • Discover the art of claiming your gift without sounding arrogant or egotistical

Resources and Links:

Timestamps:

00:00:00 - Introduction

00:01:06 - The Law of Reciprocity

00:02:14 - Three elements of an appropriate gift

00:04:15 - The power of unexpected, meaningful gifts

00:06:27 - The importance of personalized gifts

00:08:59 - Real vs. fake compliments

00:10:58 - The gift of saving time

00:12:36 - The gift of cheerfulness

00:17:37 - Book recommendation for sales managers

00:19:30 - Seven-day smiling challenge

00:21:39 - Conclusion

Connect with the Hosts:

Transcript
Dennis Collins:

Welcome back to Connect & Convert, the Sales Accelerator

Dennis Collins:

Podcast, where small business owners get the insider secrets to

Dennis Collins:

growing your sales faster than ever.

Dennis Collins:

Hey, it's Dennis Collins.

Dennis Collins:

I'm joined, as always, by my lovely and talented co host, Leah.

Dennis Collins:

Say good morning, Leah.

Dennis Collins:

I'm from Canada.

Dennis Collins:

Hope everyone's having a great day.

Dennis Collins:

Yes, ma'am, indeed.

Dennis Collins:

Well, we have an interesting Part two today of maybe you heard, hopefully

Dennis Collins:

you heard the first part of this.

Dennis Collins:

When is a gift not really a gift?

Dennis Collins:

That's an episode we had a while back.

Dennis Collins:

Well, today is part two.

Dennis Collins:

When is a gift really a gift?

Dennis Collins:

Okay.

Dennis Collins:

Let's be more specific about the positives.

Dennis Collins:

You know, we want to give positive information, right, Leah?

Leah Bumphrey:

Yeah.

Leah Bumphrey:

Yeah.

Leah Bumphrey:

Exactly.

Leah Bumphrey:

You know what?

Leah Bumphrey:

There's too much negative.

Leah Bumphrey:

There's too much.

Leah Bumphrey:

Don't do this.

Leah Bumphrey:

Don't do this.

Leah Bumphrey:

Don't do this.

Leah Bumphrey:

But it's the positive.

Leah Bumphrey:

How?

Leah Bumphrey:

What's something good?

Dennis Collins:

Here we go.

Dennis Collins:

Well, we're going to do that today.

Dennis Collins:

Uh, you know, this is all based on Robert Cialdini's law of reciprocity.

Dennis Collins:

Of all the seven laws of influence that Cialdini has promulgated, I would say

Dennis Collins:

the law of reciprocity is the one I hear about most because it's, it's very simple

Dennis Collins:

in the minds of most people to execute.

Dennis Collins:

Okay.

Dennis Collins:

I give you, you give me.

Dennis Collins:

Okay.

Dennis Collins:

Well, not so fast.

Dennis Collins:

Uh, in a previous episode, we shared the misfires, right?

Dennis Collins:

And now how do we use reciprocity properly?

Dennis Collins:

Okay.

Dennis Collins:

Leah, there are three things that we talked about that make a gift

Dennis Collins:

appropriate for the Law of Reciprocity.

Dennis Collins:

Do you recall the three things that we talked about back

Dennis Collins:

when we did the last episode?

Leah Bumphrey:

The three in order?

Leah Bumphrey:

I won't have them in order, but I.

Dennis Collins:

No, they don't have to be in order.

Dennis Collins:

Yeah.

Leah Bumphrey:

As you know, for me, it's about the story of it all.

Leah Bumphrey:

So, it is When, when you are giving, do you have any, um,

Leah Bumphrey:

any strings attached to it?

Leah Bumphrey:

Is there any thing that you are requiring back?

Leah Bumphrey:

Is it, is it given with, uh, with the proper motivation, with

Leah Bumphrey:

conditions, why, why is this coming?

Leah Bumphrey:

Yup.

Leah Bumphrey:

Exactly.

Leah Bumphrey:

And to me, that's one of the, that's the most important one.

Leah Bumphrey:

Is it really, really, I say from the heart, what is the expectation from it?

Dennis Collins:

What is the expectation?

Dennis Collins:

So often in sales and marketing business.

Dennis Collins:

You know, we are so wrapped up in meeting our quotas, or hitting

Dennis Collins:

a goal, or making a commission.

Dennis Collins:

Hey!

Dennis Collins:

That's human nature.

Dennis Collins:

That's okay.

Dennis Collins:

But unfortunately, that motive does not, uh, enact the law of

Dennis Collins:

reciprocity does not bring it about.

Dennis Collins:

It's not correct because and not only go ahead.

Dennis Collins:

I'm sorry.

Leah Bumphrey:

Well, no, I was just going to say there's, you know, one of the

Leah Bumphrey:

principles is it being, is it meaningful?

Leah Bumphrey:

There's no meaning if it's, if it doesn't enact that that type of emotion.

Dennis Collins:

Right.

Dennis Collins:

I mean, the more meaningful our gift.

Dennis Collins:

Uh, the more exceptional, the gift and that meaningful, by the

Dennis Collins:

way, some people say, Oh yeah, I don't have that kind of money.

Dennis Collins:

Okay.

Dennis Collins:

Meaningful, you know, no, count me out.

Dennis Collins:

I mean, that costs a lot of money.

Dennis Collins:

Meaningful.

Dennis Collins:

It can, but today we're going to talk about ways that don't cost a lot of

Dennis Collins:

money and maybe don't cost any money.

Dennis Collins:

Okay.

Dennis Collins:

The other one is unexpected.

Dennis Collins:

If I give you something that you didn't expect that's meaningful, what happened?

Dennis Collins:

Oh, I'm surprised.

Dennis Collins:

And if it's meaningful, I'm pleasantly surprised.

Leah Bumphrey:

And often, if it's unexpected, the question

Leah Bumphrey:

is, Did I miss something?

Leah Bumphrey:

It causes an immediate connection of I didn't know

Leah Bumphrey:

that they were going to do this.

Leah Bumphrey:

I didn't know this was happening.

Leah Bumphrey:

How, you know, what, what happens next?

Dennis Collins:

Well, think of a time when you got an unexpected gift.

Dennis Collins:

Is there a better moment?

Dennis Collins:

You had no idea this was coming.

Dennis Collins:

It's meaningful.

Dennis Collins:

I mean, isn't that the greatest feeling in the world?

Dennis Collins:

Like.

Leah Bumphrey:

There's something about a surprise, there's something

Leah Bumphrey:

about a surprise that's on purpose.

Leah Bumphrey:

Yeah.

Dennis Collins:

Somebody cares about me.

Dennis Collins:

Right.

Dennis Collins:

Now the third one to me, other than the condition one that

Dennis Collins:

you stated first, this one.

Dennis Collins:

takes it over the top.

Dennis Collins:

Make it personal.

Dennis Collins:

Personal.

Dennis Collins:

For instance, producer Paul, Paul Boomer, he knows someone who's very

Dennis Collins:

close to him that personalizes gifts.

Dennis Collins:

What does a personal gift look like?

Dennis Collins:

It could be As little as just putting someone's name, engraving

Dennis Collins:

their name on something.

Dennis Collins:

Or, how about this?

Dennis Collins:

How long has it been since you wrote a handwritten note to somebody?

Dennis Collins:

How long has it been?

Dennis Collins:

I know from, I have a stack of, of, uh, note cards here in my office.

Dennis Collins:

And you know what?

Dennis Collins:

I don't use them often enough.

Dennis Collins:

Is there anything more personal than a handwritten note?

Dennis Collins:

I don't know what it could be.

Dennis Collins:

Um, I got, we went to a wedding, the queen and I, a few months ago, and

Dennis Collins:

we just got a thank you note, okay?

Dennis Collins:

It is handwritten, personalized, It's just our names.

Dennis Collins:

We, we provided a gift to the bride and groom.

Dennis Collins:

They thanked us for the specific gift.

Dennis Collins:

Okay.

Dennis Collins:

And, and signed it with love from the marriage, the couple that got married.

Dennis Collins:

That's like a million dollars to me.

Dennis Collins:

You know?

Leah Bumphrey:

Oh, for sure.

Leah Bumphrey:

And it makes you wonder why the trend is, okay.

Leah Bumphrey:

Using that specific example.

Leah Bumphrey:

Why is the trend towards generic?

Leah Bumphrey:

Thank you is maybe, maybe a picture, no commentary, no, no little note, no,

Leah Bumphrey:

nothing to indicate who is giving it to whom and why, why you're, you are,

Leah Bumphrey:

uh, reaching out and saying thank you.

Leah Bumphrey:

It, it boggles the mind because what, and this comes into what is a gift and

Leah Bumphrey:

what isn't because what happens is people are trying to do something positive.

Leah Bumphrey:

So the, the, the intent.

Leah Bumphrey:

Is to make a connection.

Leah Bumphrey:

The intent in the case of personal relationships or business is

Leah Bumphrey:

to move everything forward and to establish something.

Leah Bumphrey:

We let ourselves get away from doing it in a way that is gonna take up time.

Leah Bumphrey:

We feel we're too busy we're, we feel that we can't do it properly.

Leah Bumphrey:

And so shortcuts are taken, and then it's better not to do it than to take

Leah Bumphrey:

a shortcut that's gonna get you lost.

Dennis Collins:

Agreed.

Dennis Collins:

Well, let's share.

Dennis Collins:

With our wonderful viewers and listeners, a couple ideas.

Dennis Collins:

Maybe you never thought about this.

Dennis Collins:

Maybe you have.

Dennis Collins:

How about this?

Dennis Collins:

This, this, this one usually shocks people.

Dennis Collins:

How about the gift of listening to someone listening to someone?

Dennis Collins:

Why is that a gift?

Dennis Collins:

Okay.

Dennis Collins:

Unfortunately, it's a gift because so few people do it.

Dennis Collins:

I mean, that's a sad commentary.

Dennis Collins:

How many people really listen?

Dennis Collins:

They put the phone down.

Dennis Collins:

They, they focus on you.

Dennis Collins:

They, they paraphrase what you're saying.

Dennis Collins:

So Leah, if I understood you, you said X, Y, Z.

Dennis Collins:

Okay.

Dennis Collins:

They paraphrase, they make it personal.

Dennis Collins:

Um, listening, unfortunately.

Dennis Collins:

In this world is unexpected.

Dennis Collins:

We don't expect people to listen to us anymore.

Dennis Collins:

So can you give the gift of listening without spending a million bucks?

Dennis Collins:

I'll take the money.

Dennis Collins:

I'll listen to you for a million dollars.

Dennis Collins:

But hey, you can do it without that.

Dennis Collins:

Yes.

Dennis Collins:

Active listening.

Dennis Collins:

How about compliments?

Dennis Collins:

How about compliments?

Dennis Collins:

So, Leah, what's the difference between a real compliment and a fake compliment?

Dennis Collins:

I'm sure we have all received fake compliments.

Dennis Collins:

How do you determine which is real and which is fake?

Leah Bumphrey:

You know, it's interesting because in the English

Leah Bumphrey:

language, we even have a word for a fake compliment, and it's a line.

Leah Bumphrey:

Right?

Leah Bumphrey:

Someone's feeding you a line.

Leah Bumphrey:

Right?

Leah Bumphrey:

A line.

Dennis Collins:

Well, there's other words, but they're not very nice.

Dennis Collins:

We won't say it.

Leah Bumphrey:

No.

Leah Bumphrey:

We, we won't.

Leah Bumphrey:

But absolutely.

Leah Bumphrey:

And, and a real compliment, again, it comes into all of these categories.

Leah Bumphrey:

It's personal.

Leah Bumphrey:

It's unexpected.

Leah Bumphrey:

It's meaningful.

Leah Bumphrey:

It, it is appreciated because it's real because it makes you feel a certain

Leah Bumphrey:

way and somebody is giving you the feeling that they have and wanting you

Leah Bumphrey:

to make sure you feel that as well.

Leah Bumphrey:

That's how connections are made.

Dennis Collins:

A compliment makes people feel important.

Dennis Collins:

Okay.

Dennis Collins:

A fake compliment backfires.

Dennis Collins:

Okay.

Dennis Collins:

We can spot it.

Dennis Collins:

There was, there was a guy I used to do business with.

Dennis Collins:

I can't remember his name right now.

Dennis Collins:

I think it was Gary was his first name.

Dennis Collins:

And back in the day, we all wore ties.

Dennis Collins:

You know, men had to wear ties, suits and ties, right?

Dennis Collins:

Yeah.

Dennis Collins:

Yeah.

Dennis Collins:

I'm glad those days, those days are over.

Dennis Collins:

But so I would always have a tie, you know, and I, I picked

Dennis Collins:

out my ties with some care.

Dennis Collins:

I, I enjoyed.

Dennis Collins:

Shopping for ties, but this guy no matter what with what a nice tie What a great

Dennis Collins:

tie that was his opening line And he did it almost every time I saw him and

Dennis Collins:

I You know, it may have been sincere, but it sounded fake Like yeah, he can't

Dennis Collins:

possibly like every time that I wear, you know, I mean it was like overdone so

Dennis Collins:

That's what a fake compliment sounds like.

Dennis Collins:

How about, how about if I can save you time?

Dennis Collins:

If I have something that I can show you, help you with, introduce

Dennis Collins:

you to that can save you a large amount of time, is that a gift?

Dennis Collins:

Absolutely.

Dennis Collins:

Is it unexpected?

Dennis Collins:

Is it personal?

Leah Bumphrey:

All those things.

Leah Bumphrey:

All those things.

Leah Bumphrey:

Now it, it, and, and sometimes it has nothing, like if someone's offering me a

Leah Bumphrey:

way to save time in, uh, changing my oil, well, I don't change the oil in my car.

Leah Bumphrey:

So actually that it's not meaningful to me and it's not helpful to me and

Leah Bumphrey:

it might be interesting to me or to my husband, but it's not really for me.

Dennis Collins:

So saving time would have to be relevant to your situation, to

Dennis Collins:

stuff that you are wasting time on, right?

Dennis Collins:

Right.

Dennis Collins:

Um, how about cheerfulness?

Dennis Collins:

Do you ever think of cheerfulness as a gift?

Dennis Collins:

You know, we have two choices.

Dennis Collins:

We can have a positive frame or we can fall into the negative frame, the

Dennis Collins:

negative bias, the negativity bias that unfortunately our brain Is prone to okay.

Dennis Collins:

Have you ever thought of cheerfulness as, as, as a gift that is it meaningful?

Dennis Collins:

Yeah, we love cheerful people.

Dennis Collins:

Is it unexpected?

Dennis Collins:

I hate to say it.

Dennis Collins:

Once again, it's like listening.

Dennis Collins:

There aren't a lot of cheerful people out there sometimes.

Dennis Collins:

Everybody is worried about this and that.

Dennis Collins:

You know, there's a lot of things to worry about.

Dennis Collins:

But that person who can be cheerful, in spite of everything, that's a gift.

Dennis Collins:

That gives us something.

Dennis Collins:

That helps our spirit helps our, uh, framing to get out of negativity bias.

Dennis Collins:

Okay.

Dennis Collins:

Does that make sense?

Leah Bumphrey:

It, it, it elevates us.

Leah Bumphrey:

I don't know if you are familiar with, uh, there's a literature, literary

Leah Bumphrey:

character from, Oh, long time ago, our name was Pollyanna and people

Leah Bumphrey:

actually use that term, you know, you don't want to be a Pollyanna and, you

Leah Bumphrey:

know, Oh, it's a Pollyanna statement.

Leah Bumphrey:

Cause you're being positive.

Leah Bumphrey:

And, Oh, I just love doing the dishes.

Leah Bumphrey:

I love.

Leah Bumphrey:

washing the floor.

Leah Bumphrey:

I love, you know, having a million things to do.

Leah Bumphrey:

But people missed the point of Pollyanna.

Leah Bumphrey:

And I was reading a little bit about the author that created her.

Leah Bumphrey:

And it wasn't about mindless joy.

Leah Bumphrey:

It was about Pollyanna seeking the joy in what it was that she was doing.

Leah Bumphrey:

And it changed my mindset from making fun of this And, uh, you could say

Leah Bumphrey:

a little bit ditzy and are in our current, uh, uh, language, but this,

Leah Bumphrey:

this character who was genuinely seeing the happiness in doing this and this,

Leah Bumphrey:

and this, and isn't it wonderful and elevating the people around her, her

Leah Bumphrey:

mantra was be good and do good things.

Leah Bumphrey:

And.

Leah Bumphrey:

That's pretty impressive.

Leah Bumphrey:

So sometimes we have to dig a little deeper to make sure that the

Leah Bumphrey:

joy isn't coming across as fake.

Leah Bumphrey:

But if, if there's genuine, uh, reason for positivity that you can

Leah Bumphrey:

share and that you, as opposed to, isn't the weather terrible out there

Leah Bumphrey:

and did you see the news and all of this stupidity and oh my goodness,

Leah Bumphrey:

there's so much bad in the world.

Leah Bumphrey:

Oh, I don't even want to have those conversations.

Dennis Collins:

But isn't that how so many conversations start?

Dennis Collins:

It's easy.

Dennis Collins:

Yeah, it's easy and it's on our mind and, you know, I don't want to get

Dennis Collins:

too much into the science because not everybody is a nerd like I

Dennis Collins:

am, but the science is very clear.

Dennis Collins:

Unfortunately, our brains have a negative bias.

Dennis Collins:

Okay.

Dennis Collins:

They go to the negative far quicker than they go to the positive.

Dennis Collins:

The positive has to be chosen.

Dennis Collins:

And I liked one thing you said about Pollyanna.

Dennis Collins:

She found the joy in the situation.

Dennis Collins:

She wasn't mindlessly joyful.

Dennis Collins:

She she found she framed whatever situation she was

Dennis Collins:

in as a joyful situation.

Dennis Collins:

Wow.

Dennis Collins:

What a gift.

Dennis Collins:

What a gift.

Dennis Collins:

We can only be so lucky to have that gift given to us every day of our lives.

Leah Bumphrey:

One place that I was just going to say, when I think about

Leah Bumphrey:

positiveness and positive energy and an opportunity to look at things

Leah Bumphrey:

in a different framework, a little escape, I think of a wizardacademy.

Leah Bumphrey:

org.

Leah Bumphrey:

The classes, the intent that they have.

Leah Bumphrey:

It's, I always come away going, wow, I feel rejuvenated and I feel like I've

Leah Bumphrey:

learned something and that might be because I'm reading something online or

Leah Bumphrey:

because I had the opportunity to go there.

Dennis Collins:

There is never a time that I have gone to the Academy and

Dennis Collins:

not come away with my mind expanded.

Dennis Collins:

It's impossible to go to the Academy to not expand your brain

Dennis Collins:

on so many different topics.

Dennis Collins:

wizardacademy.

Dennis Collins:

org Please check it out.

Dennis Collins:

You'll be glad you did.

Dennis Collins:

And maybe Leah and I will see you there one time.

Dennis Collins:

We'd love to meet some of you.

Dennis Collins:

That would be great.

Dennis Collins:

For sure.

Dennis Collins:

So, I guess the point of this whole episode is this.

Dennis Collins:

Gifts can be intangible.

Dennis Collins:

You don't need to give money or jewelry or cars or rewards.

Dennis Collins:

No.

Dennis Collins:

In fact, A reward is not a gift.

Dennis Collins:

If you perform a certain function.

Dennis Collins:

Okay, let's keep it in sales.

Dennis Collins:

Let's say you hit your quota.

Dennis Collins:

And when you hit your quota, you get a bonus.

Dennis Collins:

Is that a gift?

Dennis Collins:

No, that's a reward.

Dennis Collins:

There's a condition.

Dennis Collins:

Okay.

Dennis Collins:

You have to do this to get that.

Dennis Collins:

Okay.

Dennis Collins:

Rewards are great.

Dennis Collins:

Nothing against rewards, but don't mistake a reward for a gift.

Dennis Collins:

Okay.

Dennis Collins:

And the other thing about gift is how do you claim it?

Dennis Collins:

Because most people, they don't see listening as a gift.

Dennis Collins:

They may not see giving advice as a gift.

Dennis Collins:

They don't see cheerfulness as a gift.

Dennis Collins:

They don't see saving time as a gift.

Dennis Collins:

How do you claim that?

Dennis Collins:

How do you claim that?

Dennis Collins:

How do you say it?

Dennis Collins:

Because if it's not claimed, it doesn't exist.

Dennis Collins:

So you have to carefully, carefully, carefully.

Dennis Collins:

Find a way to note it, okay, without being arrogant or not being egotistical.

Dennis Collins:

How do we claim the fact that we just gave a gift?

Dennis Collins:

That's an art that we will not tackle in this episode.

Dennis Collins:

That's a whole nother episode.

Dennis Collins:

How do you claim your gift?

Dennis Collins:

Without sounding like a jerk.

Dennis Collins:

Okay.

Dennis Collins:

Anyway, Leah, do we have any questions for this?

Dennis Collins:

You always have some questions that our viewers, listeners have sent in.

Dennis Collins:

Do we have any questions today that we can answer?

Leah Bumphrey:

Yes, we have a sales manager who works in an

Leah Bumphrey:

industry that is client focused.

Leah Bumphrey:

His sales people have to go out and about, and he is wondering, a

Leah Bumphrey:

book recommendation for new hires.

Leah Bumphrey:

One book.

Leah Bumphrey:

He does not want to challenge them to like get them freaked out about a

Leah Bumphrey:

tome because there are so many books.

Leah Bumphrey:

But if he was to give them one, I always call like, what, what,

Leah Bumphrey:

what, what would we recommend?

Dennis Collins:

That's a hard question because as you see behind me here,

Dennis Collins:

there are probably five, 600 books.

Dennis Collins:

And if you looked at my, uh, little Kindle thing here.

Dennis Collins:

There's probably another eight or 900.

Dennis Collins:

Okay.

Dennis Collins:

Yeah.

Dennis Collins:

That's a tough question for me, but I'm going to give you

Dennis Collins:

an answer for our listener.

Dennis Collins:

Okay.

Dennis Collins:

If I could only read one book about sales.

Dennis Collins:

Okay.

Dennis Collins:

My go to book would be by a guy named Jeb, B L O U N T,

Dennis Collins:

Blount, B L O U N T, Jeb Blount.

Dennis Collins:

It's called Sales EQ.

Dennis Collins:

Okay.

Dennis Collins:

Emotional intelligence for salespeople.

Dennis Collins:

He's written about, I don't know, 15, 20 books.

Dennis Collins:

He considers that book his His major work of all the books he's written.

Dennis Collins:

He considers that his major contribution to the sales industry, sales EQ.

Dennis Collins:

Um, if you get it, you won't be able to put it down.

Dennis Collins:

If you're at all interested in sales and it's not gobbledygook,

Dennis Collins:

it's not a bunch of research.

Dennis Collins:

He does use science to back up what he says, but not overly.

Dennis Collins:

He tells a lot of stories.

Dennis Collins:

He tells a lot of stories and That would be at least that

Dennis Collins:

would be my recommendation.

Dennis Collins:

Maybe you...

Leah Bumphrey:

I'm excited.

Leah Bumphrey:

Well, I'm excited.

Leah Bumphrey:

I, I think that we'll give my recommendation in a in another episode.

Leah Bumphrey:

But I'm excited about this one because I haven't read this,

Leah Bumphrey:

Dennis, and I can't believe you haven't told me about this guy.

Leah Bumphrey:

So now I'm going to have to go out and get this book.

Dennis Collins:

Jeb, yes, you can get it on, well, I'm not selling his book

Dennis Collins:

for him, but you can easily find it.

Dennis Collins:

We can find it.

Dennis Collins:

Yeah, for sure.

Dennis Collins:

Yeah.

Dennis Collins:

So let's issue our challenge for today.

Dennis Collins:

We got to, do you have a good challenge?

Dennis Collins:

You've been, I do.

Dennis Collins:

Let's challenge our, our viewers and listeners, please.

Leah Bumphrey:

I do.

Leah Bumphrey:

I do.

Leah Bumphrey:

I do.

Leah Bumphrey:

My challenge, and it's going to feel hokey, it's going to feel

Leah Bumphrey:

odd, but spend the next seven days smiling, smiling at people.

Leah Bumphrey:

And I'm not talking about just your kids and the people that you work with and for.

Leah Bumphrey:

I'm talking about when you're walking down the street, even the

Leah Bumphrey:

guy who's really irritating you in traffic, make a point and not a, not

Leah Bumphrey:

a creepy smile, but a genuine smile.

Leah Bumphrey:

And see how it makes you feel and how it makes them feel because that is

Leah Bumphrey:

the simplest gift we can give people.

Leah Bumphrey:

So that's my challenge.

Leah Bumphrey:

Do it for seven days.

Leah Bumphrey:

Make it conscious.

Leah Bumphrey:

Write it down so you don't forget because you will forget about day three.

Leah Bumphrey:

Do it.

Leah Bumphrey:

You gotta remind yourself every hour.

Leah Bumphrey:

Yeah.

Leah Bumphrey:

Every hour.

Leah Bumphrey:

Do a mental reminder.

Leah Bumphrey:

Smile.

Leah Bumphrey:

Do not, do not let somebody go by without smiling.

Leah Bumphrey:

At the very least, you'll have a little fun.

Leah Bumphrey:

They'll wonder what you did.

Dennis Collins:

They'll wonder why you're looking at them smiling.

Dennis Collins:

Don't smile at me.

Dennis Collins:

What do you mean by smiling at me?

Dennis Collins:

No.

Dennis Collins:

That's, that's a great, great concept.

Dennis Collins:

Great challenge.

Dennis Collins:

I love the challenge.

Dennis Collins:

Well.

Dennis Collins:

That's it for today's episode.

Dennis Collins:

Now you have a little better idea of when a gift really is a gift.

Dennis Collins:

Meaningful, unexpected, personal with no conditions.

Dennis Collins:

That's the end of this episode of Connect & Convert, the Sales Accelerator Podcast.

Dennis Collins:

We'll be back soon.

Dennis Collins:

Stay tuned.

Dennis Collins:

We'll be back.

Dennis Collins:

Bye, Leah.

Leah Bumphrey:

Bye, Dennis.

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About the Podcast

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Connect & Convert: The Sales Accelerator Podcast
Insider Strategies for Small Business Sales Success

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About your hosts

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Dennis Collins

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Paul Boomer

I help businesses grow up after they've grown their revenue. Think about that for a moment. You'll understand what I mean.